Click here to see Rich Hanks' interview on Fox Business
Recommended Books
A collection of our favorite writings on customer service..

Articles and Related Links Articles, white papers, and other resources supporting the practice of improving both customer loyalty and employee loyalty.

Duff Road Books in the News
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Delivering and Measuring Customer Service: This Isn't Rocket Surgery, 2nd Edition,
by Richard D.Hanks, former chairman of Mindshare Technologies, a leader in Customer Experience Optimization.

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